Use the MyChart Message Center to send and receive messages to and from your provider's office. These messages are monitored by nurses during regular business hours and allow you to avoid hold times on the phone for non-urgent issues. They also allow greater privacy because you can write from your home, office, or on your smart phone with the mobile app, anytime from anywhere.
The Message Center is very much like sending and receiving email, except it is all done in a private, secure environment, within your medical record. Messages you send may route first to your provider's nurse. Please allow 2 business days for a response, although often times you will hear back much sooner! In the event of a UTMB observed holiday, the response time may be extended.
Remember, you are actually communicating within your own medical record, which is a legal document. Please only communicate about your clinical needs, and use complete, clearly written and brief messages so your care team can easily understand and assist. No abbreviated 'TEXTING' type messages please, as these can be '2 hrd 2 ndrstnd!'
Send Visit Summary
If you are referred to a specialist and select a provider outside of UTMB, you can send an electronic summary of your visit from MyChart! From the Appointments menu, select a Past Visit and click the envelope icon. Enter the non-UTMB provider's information and route the visit summary via a secure electronic address. It is not necessary to route information to UTMB providers who already have access to your electronic health record.
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